Welcome to the ‘Help & Service’ sectionWelcome to the Help and Service section of the Bustravel website. We strive to make your trips comfortable and safe. In this section, you will find information on refunds, routes, delays, luggage, and other issues that may arise while using our services.Request a RefundIf you need to request a refund for an unused ticket, please contact our support service. The refund process is simple and straightforward. You need to provide your ticket number and the reason for the refund. We will review your request and respond within 3 business days. Please note that processing the refund may take up to 7 business days after your request is approved.Route and Delay InformationFor the latest information on routes and schedules, please visit the relevant section on our website. We regularly update the information so you are always aware of any changes. If your trip is delayed, we will notify you as soon as possible via SMS or email. You can also check the status of your trip on our website in the 'Trip Status' section.Payment IssuesIf you encounter payment issues when booking tickets, do not worry. Our support team is ready to assist you with any questions. Please check that all card details are entered correctly and that there are sufficient funds in the account. If the problem persists, please contact us for detailed analysis and resolution.LuggageWhile traveling with Bustravel, you are entitled to carry luggage according to our rules. Each passenger is allowed to carry one suitcase up to 20 kg and one piece of hand luggage for free. If your luggage exceeds the established norms, you can pay for additional luggage when booking a ticket or directly before the trip. It is important to inform us in advance about exceptionally large or heavy items.Book a TripBooking a trip with Bustravel is very easy. Visit our website, select the desired route and travel date, and follow the instructions to complete the booking. You can choose a seat on the bus, add services such as additional luggage or meals during the trip. After payment confirmation, you will receive an electronic ticket to your email.VouchersBustravel offers vouchers that can be used to pay for trips. You can purchase vouchers on our website or receive them as part of promotional offers. Vouchers have a limited validity period, so do not forget to use them in time. When booking a ticket, enter the voucher code in the appropriate field to apply the discount or payment.FeedbackWe value your feedback and suggestions for improving our services. If you have comments, complaints, or suggestions, please do not hesitate to contact us. Your feedback helps us become better and provide you with even more comfortable travel conditions.Passengers with DisabilitiesWe strive to make our services accessible to all passengers, including those with disabilities. Our buses are equipped to comfortably transport passengers with disabilities. Please inform us in advance if you need additional assistance during the trip so that we can provide all the necessary conditions.
Contact Information
For additional information and support, contact our support service via online support, email bustravel.mailservice@gmail.com, or call +380991111111.